Returns and Refunds Policy

Returns and Refunds Policy

At Gunsaar, your satisfaction and safety are our top priorities. We understand that issues may arise with food and beverage products, and we strive to address them promptly and fairly, in accordance with Indian food safety regulations and consumer protection laws.

Due to the perishable nature of food and beverages, our return and refund policy is as follows:

Eligibility for Returns and Refunds

You may request a return or refund within 5 days of receiving your order if:

  • The product is spoiled, contaminated, or expired.
  • The product is significantly different from the description or image on our website.
  • The wrong item was delivered.
  • There is a significant shortage in the quantity of the product delivered.

Returns and Refunds NOT Permitted

Due to hygiene and safety concerns, returns and refunds are NOT permitted for the following:

  • Products that have been opened, partially consumed, or tampered with.
  • Products that have exceeded their recommended storage conditions.
  • Products returned after the specified 5 days timeframe.
  • Products purchased in Sale.
  • Change of mind or taste preference.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team within 5 days of receiving your order via Email Id – info@gunsaar.com and Phone - +91-9437715596.
  2. Provide your order details, reason for return, and clear pictures or videos of the product issue.
  3. Our team will assess your request and guide you through the return process.
  4. If approved, we will arrange for a pickup or provide you with instructions on how to return the product.

Refunds

Upon receiving and verifying the returned product, we will process your refund within 30 business days. The refund amount will be credited to your original payment method.

Important Notes

  • Please retain the original packaging and invoice for the return process.
  • We reserve the right to refuse a return if the product does not meet our return policy criteria.
  • This policy is subject to change in accordance with Indian food safety regulations and consumer protection laws.

Additional Considerations

  • In case of food allergies or sensitivities, please carefully review the product ingredients before consuming. We are not liable for any adverse reactions resulting from allergies or intolerances.
  • For products with specific storage instructions, please adhere to them to maintain product quality and safety.

 

We encourage you to contact our customer support team for any questions or concerns regarding our products or return policy. We are committed to providing you with a safe and enjoyable experience.